Facebook is probably not recognizing your account as a commercial. Check one detail:
- Access the Facebook page that is linked to this Instagram;
- Click on “Page Settings”
- In the settings options click on “Instagram”
- Check for a message to “Review Account Connection”. If so, follow the process to successfully integrate Facebook and Instagram.
In order for your account to appear in Reportei, it is necessary that this connection review is done successfully!
If there is no message on the page, and the Instagram account is correctly linked, it is probably a permission error. Follow the steps below to be able to integrate your Instagram accounts:
Acesse seu Facebook e vá nas configurações da sua conta pessoal, pelo menu superior direito (não é nas configurações da página).
There, look for “Business Integrations” and try to find Reportei. After finding it, click in “View and Edit” > “Manage your Pages” > “Show a list of the Pages you manage”. In this part, make sure that all the pages you manage are selected, and if not, select all pages. This will make Facebook understand that you are allowing Reportei to see all the pages you manage. This makes integration possible.
*If you don’t see the option to show list of pages you manage. Follow this walkthrough:
Still in “Business Integrations” page on Facebook, find Reportei and click in the “X” to Remove it from your account. This will revoke Reportei’s permission to access your account.
Done that, come back to Reportei (https://app.reportei.com), go to your client to integrate Facebook again. At this moment, you must integrate the account you have an admin role on the page you want to generate the report, ok?
If you have any questions please contact our support team =)