The audio player below contains the original Portuguese version of this guide.
In the Facebook login flow, an Instagram account may appear linked to a Facebook Page but still not be available for authorization. Common causes include an incomplete Page connection or missing permissions.
Reportei relies on the account information and permissions Meta provides. Use the checks below to identify the issue.
1. Check for connection messages on Facebook
Start by checking the linked Page:
- Open the Facebook Page linked to the Instagram account.
- Open Page settings.
- Find Instagram or the connected-account settings. Menu labels can vary.
- If Facebook asks you to review the connection, complete that process to confirm the link between Facebook and Instagram.
If the error says you lack administrator access or the Page belongs to another business, follow section 3 below.
If it asks you to try again later, retry in a private browsing window.
In Chrome, use Ctrl+Shift+N on Windows or Command+Shift+N on macOS to open an incognito window.
Complete any pending connection review before trying Reportei again. If there is no review message, check the Page link from the Instagram app as well.
2. Check the Page connection in the Instagram app
If the link is incorrect, reconnect it from Instagram after confirming that you have access to both accounts. Review the effect on your connected tools before disconnecting an existing link.
Important: on your phone, sign in to the Facebook account that has the necessary access to the business portfolio and Page you want to connect.
Follow these steps:
- In Facebook, open the Page and its Instagram or linked-account settings. If you need to replace an incorrect connection, disconnect that Instagram account after confirming the change.
- Open the Instagram app and find the professional account’s Page or linked-account settings. Menu names may differ from those in older screenshots.
- Select Facebook and the correct Page. If authorization fails, check ownership and permissions before repeating the connection.
- Return to Reportei and try connecting Instagram again.
A missing Linked accounts menu does not by itself prove that your account conversion failed; Instagram changes its menu labels over time.
Check whether the account is a Business or Creator profile and whether the intended Page is linked. If the displayed details and authorization results disagree, ask Support to investigate.
Do not switch a professional account back to personal simply to troubleshoot this error. If the account is actually personal, follow the professional-account setup guide.
3. Check who owns the Facebook Page
If Facebook says the Page belongs to another business or requires administrator access:
Open the Page’s access settings and check the Page owner or owning business portfolio. Confirm whether your account has access to it.
If neither you nor your team can access the owning business, ask its owner to grant the required permissions. Resolve any ownership issue through Meta before trying to link the accounts again.
4. Review your permissions
Open Business integrations for the Facebook account that manages the Pages.
Find Reportei and open View and edit. Review the Page-management permissions and the list of Pages available to Reportei.
If the Page list does not appear, reopen the permission settings and check the available selections before saving.
Check the Instagram account selections too. The accounts you want to connect must be included.
Grant the permissions needed for the Pages and Instagram accounts you intend to use in Reportei. Missing required permissions can prevent the accounts or metrics from appearing.
Return to the project in Reportei and reconnect using the Facebook account with the required access. Complete the authorization prompts.
If the issue remains, see the additional troubleshooting guide or contact Meta Support.
If you have questions, contact our Support team.