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Knowledge Base

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Getting Started

  • How do I generate my first report?
  • How do I change my personal account to a business account?
  • How to create a LinkedIn Company Page?
  • How to connect a Mailchimp account?
  • Why do I need to allow Reportei access when integrating an account?
11 articles in this topic

My account

  • How do I change the password?
  • How do I add or change my company logo?
  • I want to delete the account. How do I do this?
  • How do I delete a client?
  • How can the time zone affect reporting data?
9 articles in this topic

Payment and Billing

  • Does Reportei send receipt?
  • Accepted payment methods
  • Automatic Update of Credit Card Info
3 articles in this topic

Plans

  • How do I cancel Reportei?
  • How much does Reportei cost?
2 articles in this topic

Reports

  • How to generate a report?
  • The Facebook page I want to connect to does not appear. What should I do?
  • Facebook Report: New Likes and Likes Growth Graph
  • Data discrepancies between Reportei and Facebook Insights
  • What does Stories Created mean?
27 articles in this topic

Troubleshooting Guide

  • The Facebook page I want to connect to does not appear. What should I do?
  • I generated a report, but an error appears. What do I do?
  • The Google Analytics graphs does not appear. What should I do?
  • Troubleshooting Instagram connections
  • Why do I need to allow Reportei access when integrating an account?
12 articles in this topic

Reportei

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