This guide covers connecting Instagram to Reportei through Facebook. Reportei also offers a direct Instagram connection. First confirm which method you are using, because the Facebook Page requirements below apply to the Facebook-based flow.
For this flow, check that:
- The Instagram account is a supported professional account.
- It is linked to the correct Facebook Page.
- The Facebook account you use has the required access to that Page and its associated business assets.
If an account is missing, the cause may be permissions, an incomplete Page–Instagram connection or asset access. The steps below help you identify which one is involved. Do not change the account type or connect an unrelated Page as a routine workaround.
1. Review the permissions granted to Reportei
Start the connection from the project’s integrations page in Reportei. Sign in to the intended Facebook account and choose Edit previous settings if it appears:
Review the businesses covered by the authorization. The older screenshot below shows the option for current and future businesses. Make sure the businesses needed by your existing Reportei connections remain included:
Repeat the review for the relevant Pages and Instagram accounts. Restricting a shared authorization can remove permissions used by another project, so preserve the assets those connections still need:
Continue and click Save:
Return to Reportei and check whether the intended Instagram account appears. If it does not, review the existing Facebook authorization:
- Open Business Integrations in the Facebook account that manages the Page.
- Find Reportei and open its view/edit options.
- Check the requested permissions and the businesses, Pages and Instagram accounts included.
- Include the intended assets and preserve those already used by other Reportei projects. You do not need to select unrelated assets simply to add one account.
- Save, return to the correct project in Reportei and retry the connection.
2. Check for a request to review the Page connection
Open the Facebook Page’s settings and look for its linked Instagram account. If Meta displays Review account connection or another incomplete-setup message, follow that prompt using an account authorized to manage the Page and Instagram profile.
After completing the review, return to Reportei and retry the integration. Menu names can vary with Meta’s interface updates; the screenshot illustrates the type of prompt to look for.
If you cannot complete the review, check which business portfolio owns or manages the Page and whether your Facebook account has the required access. Ask an existing authorized owner or administrator to complete the connection or grant the appropriate access. If nobody in your organization can access the owning business, use Meta support to resolve ownership or access.
3. Confirm the Instagram account is linked to the intended Page
Check the linked Page in Instagram’s profile or business settings and the linked Instagram account in the Facebook Page’s settings. The two should refer to the same assets you intend to connect to Reportei.
If the connection is wrong or incomplete, ask the authorized Page or business administrator to correct it. Before unlinking an account, check whether ads, cross-posting or other business features depend on that connection. Reconnect the correct assets after the issue is resolved, then retry Reportei.
A missing menu called “Linked accounts” does not establish that the account still has a personal ID. Meta changes its menus. Check the actual account type and current connection settings instead.
Older interface screenshots: reference only
The following screenshots appeared in an earlier version of this guide. They show old disconnection and account-conversion screens; they are not a sequence you should follow to troubleshoot a current connection. Switching a professional account to personal can affect Insights history. Keep the account professional and ask support to diagnose the issue before making such a change.
4. Resolve ownership and business-access errors
If Meta says the Page belongs to another business or that you need administrator access, check the Page’s business ownership and your assigned access. Examples of these messages are shown below:
Ask an authorized owner or administrator to review access for the correct Page and Instagram account. Do not substitute an unrelated Page just to make an account appear in Reportei; this can leave the wrong assets connected.
Where your organization manages assets in Meta Business Suite, open its business settings, locate the Instagram account under the account or asset section, and check its relationship with the intended Page. An authorized administrator can add an existing business Instagram account and assign the necessary people or assets. Avoid claiming or moving an account into a different business unless that is the ownership change your organization intends.
5. Get help with the remaining error
If the connection still fails, contact Reportei support with the selected connection method, the relevant Page and Instagram account names, and the exact message shown. If the problem concerns Meta ownership or a connection review that cannot be completed there, Meta support may also be needed.
See the current Instagram connection guide for related checks.