This can be a permissions issue. First, check that the Facebook account you are using has the required administrator access to the Page. If it does not, use an authorized account.
Check and update the connection permissions
If you are using the correct account but some or all Pages are missing, follow these steps:
Click to connect the account in Reportei. You will be redirected to Facebook.
After signing in, choose Edit previous settings when that option appears, as shown below:
Review the businesses and Pages included in the authorization. The opt in to all current and future businesses/Pages option shown in the walkthrough keeps the existing scope available across projects. Make sure the Pages you need are included, then click Continue.
Click Save to finish.
Keeping the necessary permissions enabled can help prevent recurring connection problems.
Return to Reportei and retry the integration. The Pages covered by your account access and authorization should now be available.
Watch the integration walkthrough for additional guidance.
Important: a Facebook authorization can serve Meta Ads, Instagram and Facebook integrations across several Reportei projects. Restricting access to a new selection can remove permissions used by other projects. Before saving, include every business and Page that your existing connections still need. Ask support if you are unsure which assets are in use.
If you have any questions, contact our support team.