Reportei has policies for plan cancellations, refunds, and alternatives to refunds. The main rules are explained below, including the provisions described in our Brazilian terms.
Canceling a plan
To cancel a Reportei plan:
- Open the top-right menu showing your name or email.
- Click “My plan”.
- Select the cancellation button at the bottom of the page.
We always appreciate hearing why you are canceling so we can improve Reportei. =)
Refund requests and eligibility
- Cooling-off period: under Brazil’s Consumer Protection Code, you may request a full refund within 7 days of subscribing to the plan.
- Refund restrictions: requests made after 7 days, or cases involving misuse such as repeated subscriptions and cancellations, may be denied, particularly if the service has already been used.
- Prorated refund restrictions: canceling before the end of a paid period does not entitle you to a prorated refund under this policy. Plans are committed for the selected subscription period.
For details, see our Terms of Service.
Refund processing times
After canceling and requesting a refund, payment processors Stripe and Asaas estimate 5–10 business days for the amount to appear on your card.
Alternatives to a refund
If the same person or company has another active account, the following options may be available:
- Cancel the account that will no longer be used immediately.
- Convert the remaining paid days into credit on the active account, extending its plan or providing a renewal discount, depending on the case.
For refunds or related questions, contact Support through chat or email [email protected].