We recently improved the subscription reactivation process in Reportei. The update makes it easier to return after actively canceling a plan or after a subscription ended automatically because of nonpayment.
Previously, returning users were directed to the standard subscription page, which could be confusing or require unnecessary steps.
The new experience makes reactivating a plan simpler and faster.
What has changed?
When you sign in to Reportei after canceling a subscription, you are now directed to a dedicated page for reactivating your previous subscription.
On this page, you can:
- Reactivate your previous subscription in a few clicks, using your saved payment method and billing/tax details;
- If payment fails, see a message explaining the error and enter a new payment method;
- Edit payment and billing/tax details directly on the page using the edit icons;
- Click “Change plan” if you prefer a different plan, and view all options and prices on the subscription page.
Why does this help?
- It makes returning to Reportei easier by removing unnecessary steps;
- It gives you more control over your details and how you reactivate your subscription.
If you have questions, contact our Support team! =)