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How does support work in Reportei? in Getting Started
Oct 16th 23

Every customer or person testing Reportei will be able to access support through the chat within the tool itself. Our support hours are from Monday to Friday (excluding Brazilian holidays) from 9:00 A...

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Reportei's Integration with HubSpot in Getting Started
Jun 30th 23

The integration with HubSpot in Reportei allows you to visualize your HubSpot account data in Reportei reports, allowing you to gather information about social media, paid campaigns, CRM, and email ma...

Relatórios
Total Reach and Unique Reach in Reports
Feb 18th 22

Reportei follows the Terms and Conditions of each tool, we collect data from each network through APIs. Each API has its particularities and limitations. In the case of Facebook Ads, for example, thro...

Relatórios
How to change attribution setting in Facebook Ads reports? in Reports
Jan 7th 22

What is Facebook attribution? According to Facebook, Attribution is "a tool to measure and understand the repercussion of ads across multiple publishers, channels and devices. Your audience will likel...

How to add or change a client's logo? in My account
Nov 11th 21

When there is a Facebook account connected to a client, the photo of the page that is integrated is automatically used. But if you don't have Facebook connected to the client or if you want to change ...

How do I change the language of my reports? in My account
Nov 11th 21

The language of the generated reports follows the configuration of that specific customer. So, to change the language of a report, it is necessary to access the Client and go to "Edit": Or on the "My ...

Relatórios
How to set up a metric in Reports
Nov 11th 21

The new version of Reportei gives more possibilities for customizing the report and one of them is being able to configure a metric. When hovering your mouse over a metric, some options will appear an...

Relatórios
How to add a source to a report that has already been generated? in Reports
Nov 11th 21

The first step is to check on that customer's integrations page if the account is integrated. Then just open the report already generated and click on the button "Add source" that appears at the end o...

How to edit or delete a template? in My account
Nov 11th 21

After creating a template you can delete or edit its name. To do this, go to the main menu and click on "Company Settings": On the settings page, click on the Templates tab, and you will see all of yo...

Relatórios
How to remove a source from a report? in Reports
Nov 11th 21

If you want to remove a source from an already generated report, just hover to open the report and, when hovering over the name of the network, a trash can will appear in the right corner. Clicking on...