Our support team often hears from clients who are having trouble connecting an account to Reportei. Many of these reports are about issues regarding Instagram and Facebook integration.
There are several factors related to these two social media platforms that may be causing errors. Because of this, we can’t always predict, monitor, or have complete control over an issue.
In any case, you must link the accounts to generate reports with Reportei. So, we’re here to offer any support our clients might need to recover that connection as efficiently as possible.
With this in mind, we’ve done lots of research, looking for references among international tools with which people have reported the same issues. We’ve reached several conclusions about the most frequent causes and identified four possible steps to help you out if you’re experiencing any of these problems as well. Ready?