<div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'></i> Password Protected</div><div class='item-content'><br /><label for='password_check'>Enter Password : </label><p><input type='password' id='password_check' name='password_check' class='password' value='' required></p></div><div class='actions'><div class='ui black deny button'>Nope</div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'></i></div></div><div class='clear'></div></div></div>{"id":84810,"date":"2026-10-15T13:11:32","date_gmt":"2026-10-15T16:11:32","guid":{"rendered":"https:\/\/reportei.com\/central-de-ajuda\/pourquoi-certains-indicateurs-n-affichent-ils-aucune-donnee\/"},"modified":"2026-10-15T13:25:36","modified_gmt":"2026-10-15T16:25:36","slug":"pourquoi-certains-indicateurs-n-affichent-ils-aucune-donnee","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/fr\/central-de-ajuda\/pourquoi-certains-indicateurs-n-affichent-ils-aucune-donnee\/","title":{"rendered":"Pourquoi certains indicateurs n\u2019affichent-ils aucune donn\u00e9e ?"},"content":{"rendered":"\n\n\n<p class=\"wp-block-paragraph\">Plusieurs causes peuvent expliquer l\u2019absence de donn\u00e9es. Voici les principaux cas :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#h-m-tricas-zeradas-no-relat-rio-do-instagram-business\">Indicateurs Instagram Business sans donn\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"#h-m-tricas-zeradas-do-relat-rio-do-rd-station\">Indicateurs RD Station sans donn\u00e9es<\/a><\/li>\n\n\n\n<li><a href=\"#h-m-tricas-zeradas-nas-demais-redes\">Autres plateformes sans donn\u00e9es<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-m-tricas-zeradas-no-relat-rio-do-instagram-business\"><span id=\"helpie-sp-1\">Instagram Business<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Certains historiques, notamment l\u2019\u00e9volution des abonn\u00e9s et les stories, ne sont pas r\u00e9cup\u00e9rables r\u00e9troactivement par le parcours d\u00e9crit ici.<\/strong>&nbsp;Reportei doit donc commencer \u00e0 collecter ces donn\u00e9es lorsque le compte est&nbsp;<strong>connect\u00e9<\/strong>&nbsp;\u00e0 la plateforme. Par exemple, une connexion au 1er janvier 2021 permet une collecte \u00e0 partir de cette date, pas avant. Le compte doit rester connect\u00e9 pendant la p\u00e9riode. Reconnectez-le d\u00e8s qu\u2019une notification le demande pour limiter les lacunes. Si un compte d\u00e9j\u00e0 connect\u00e9 pr\u00e9sente encore des donn\u00e9es absentes, il a peut-\u00eatre \u00e9t\u00e9&nbsp;<strong>d\u00e9connect\u00e9<\/strong>&nbsp;pendant une partie de la p\u00e9riode.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le calcul de variation des abonn\u00e9s doit aussi \u00eatre pris en compte :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Variation des abonn\u00e9s<\/strong>&nbsp;= nombre d\u2019abonn\u00e9s au dernier jour de l\u2019analyse moins nombre d\u2019abonn\u00e9s au premier jour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si l\u2019une de ces deux observations manque, le r\u00e9sultat peut \u00eatre absent ou nul.<br>Exemple : pour un rapport du 1er au 31 janvier, une d\u00e9connexion du 16 janvier au 1er f\u00e9vrier emp\u00eache de collecter la valeur du 31 janvier. Une reconnexion le 2 f\u00e9vrier ne reconstitue pas cette observation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les abonn\u00e9s et les stories sont particuli\u00e8rement sensibles aux interruptions de collecte.<\/strong>&nbsp;Les autres donn\u00e9es peuvent \u00eatre r\u00e9cup\u00e9r\u00e9es dans la limite de l\u2019historique fourni par l\u2019API pour chaque indicateur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-m-tricas-zeradas-do-relat-rio-do-rd-station\"><span id=\"helpie-sp-2\">RD Station<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les indicateurs concern\u00e9s,<strong>&nbsp;RD Station ne fournit pas l\u2019historique via l\u2019API<\/strong>&nbsp;et Reportei commence leur collecte apr\u00e8s la connexion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous venez de connecter le compte, ces donn\u00e9es sont suivies \u00e0 partir de maintenant et alimenteront les p\u00e9riodes futures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>L\u2019historique collect\u00e9 commence \u00e0 la date de connexion.&nbsp;<\/strong>Les donn\u00e9es r\u00e9troactives non fournies par l\u2019API ne peuvent pas \u00eatre reconstitu\u00e9es.<em>&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-m-tricas-zeradas-nas-demais-redes\"><span id=\"helpie-sp-3\"><strong>Autres plateformes<\/strong><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019historique disponible varie selon la plateforme et l\u2019indicateur. En cas de donn\u00e9es absentes, v\u00e9rifiez les points suivants :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-n-o-h-dados-na-pr-pria-rede-no-per-odo-de-an-lise-selecionado\"><span id=\"helpie-sp-3-1\"><strong>1. Absence de donn\u00e9es dans la plateforme sur la p\u00e9riode<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" width=\"278\" height=\"252\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2021\/06\/image-8.png\" alt=\"\" class=\"wp-image-44825\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour Instagram, les indicateurs d\u00e9pendant d\u2019une collecte continue, comme les abonn\u00e9s et les stories, n\u00e9cessitent une connexion pendant la p\u00e9riode.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les autres sources, ouvrez la plateforme et appliquez exactement les dates du rapport afin de v\u00e9rifier la pr\u00e9sence des donn\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exemple Meta Ads : ouvrez le compte connect\u00e9, appliquez les dates du rapport et consultez Campagnes. Si des donn\u00e9es y figurent, poursuivez avec les points suivants.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-a-conta-integrada-no-reportei-n-o-a-correta\"><span id=\"helpie-sp-3-2\"><strong>2. Mauvais compte connect\u00e9<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le rapport et la page des int\u00e9grations indiquent le compte utilis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si ce n\u2019est pas le bon, remplacez-le par le compte correct dans les int\u00e9grations, puis g\u00e9n\u00e9rez un nouveau rapport.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-falta-de-alguma-permiss-o-de-acesso\"><span id=\"helpie-sp-3-3\"><strong>3. Autorisation manquante<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es proviennent des API officielles. Leur collecte d\u00e9pend des autorisations et des&nbsp;<a href=\"https:\/\/reportei.com\/fr\/central-de-ajuda\/pourquoi-dois-je-reconnecter-mes-comptes\/\" target=\"_blank\" rel=\"noreferrer noopener\">jetons d\u2019acc\u00e8s<\/a>&nbsp;valides pour rester op\u00e9rationnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il faut donc&nbsp;<strong>accorder les autorisations n\u00e9cessaires lors de la connexion<\/strong>. La modification ou le refus d\u2019une autorisation peut affecter la collecte, y compris pour d\u2019autres comptes d\u00e9j\u00e0 connect\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reconnectez le compte en accordant les autorisations requises, puis g\u00e9n\u00e9rez un nouveau rapport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Si vous avez des questions, contactez notre assistance.<\/em>&nbsp;=)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Plusieurs causes peuvent expliquer l\u2019absence de donn\u00e9es. Voici les principaux cas : Instagram Business Certains historiques, notamment l\u2019\u00e9volution des abonn\u00e9s et les stories, ne sont pas r\u00e9cup\u00e9rables r\u00e9troactivement par le parcours d\u00e9crit ici.&nbsp;Reportei doit donc commencer \u00e0 collecter ces donn\u00e9es lorsque le compte est&nbsp;connect\u00e9&nbsp;\u00e0 la plateforme. Par exemple, une connexion au 1er janvier 2021 permet [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[4087,4482],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-84810","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-rapports","helpdesk_category-resolution-des-problemes-fr"],"_links":{"self":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/comments?post=84810"}],"version-history":[{"count":2,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84810\/revisions"}],"predecessor-version":[{"id":84932,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84810\/revisions\/84932"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/media?parent=84810"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpdesk_category?post=84810"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_tag?post=84810"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_add_tag?post=84810"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_up_tag?post=84810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}