<div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'></i> Password Protected</div><div class='item-content'><br /><label for='password_check'>Enter Password : </label><p><input type='password' id='password_check' name='password_check' class='password' value='' required></p></div><div class='actions'><div class='ui black deny button'>Nope</div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'></i></div></div><div class='clear'></div></div></div>{"id":84533,"date":"2026-10-15T12:44:46","date_gmt":"2026-10-15T15:44:46","guid":{"rendered":"https:\/\/reportei.com\/central-de-ajuda\/comment-connecter-twilio-a-reportei\/"},"modified":"2026-10-15T12:44:46","modified_gmt":"2026-10-15T15:44:46","slug":"comment-connecter-twilio-a-reportei","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/fr\/central-de-ajuda\/comment-connecter-twilio-a-reportei\/","title":{"rendered":"Comment connecter Twilio \u00e0 Reportei"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Vous pouvez d\u00e9sormais <strong>connecter Twilio \u00e0 Reportei<\/strong> et suivre les donn\u00e9es de vos communications directement dans vos rapports et tableaux de bord.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plateforme <strong>Twilio<\/strong> permet aux entreprises de cr\u00e9er et de g\u00e9rer diff\u00e9rents types d\u2019interactions avec leurs clients, notamment par SMS, WhatsApp, t\u00e9l\u00e9phone et e-mail. Elle propose \u00e9galement d\u2019autres solutions de communication et de relation client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elle sert donc souvent d\u2019infrastructure aux produits et aux op\u00e9rations qui envoient de gros volumes de messages ou doivent suivre leurs communications avec les utilisateurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49\ud83c\udffb L\u2019int\u00e9gration est disponible \u00e0 partir de l\u2019<strong>offre Premium<\/strong> de Reportei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-o-que-e-possivel-acompanhar\" class=\"wp-block-heading\"><span id=\"helpie-sp-1\">Les donn\u00e9es disponibles<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En connectant Twilio, vous pouvez int\u00e9grer \u00e0 Reportei les indicateurs et visualisations suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombre total de messages<\/li>\n\n\n\n<li>Messages envoy\u00e9s<\/li>\n\n\n\n<li>Messages re\u00e7us<\/li>\n\n\n\n<li>D\u00e9penses totales<\/li>\n\n\n\n<li>Messages remis<\/li>\n\n\n\n<li>Messages non remis<\/li>\n\n\n\n<li>Taux de remise<\/li>\n\n\n\n<li>Taux d\u2019\u00e9chec<\/li>\n\n\n\n<li>Nombre total d\u2019appels<\/li>\n\n\n\n<li>Taux de r\u00e9ponse aux appels<\/li>\n\n\n\n<li>Minutes d\u2019appel<\/li>\n\n\n\n<li>Dur\u00e9e moyenne des appels<\/li>\n\n\n\n<li>[Graphique] \u00c9volution du nombre de messages<\/li>\n\n\n\n<li>[Graphique] Messages par canal<\/li>\n\n\n\n<li>[Graphique] \u00c9volution des d\u00e9penses<\/li>\n\n\n\n<li>[Tableau] Messages envoy\u00e9s par statut<\/li>\n\n\n\n<li>[Tableau] Appels par statut<\/li>\n\n\n\n<li>[Tableau] D\u00e9penses par produit<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez ainsi suivre le volume et le co\u00fbt de vos communications aux c\u00f4t\u00e9s de vos autres canaux marketing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-como-conectar-o-twilio-ao-reportei\" class=\"wp-block-heading\"><span id=\"helpie-sp-2\">Connecter Twilio \u00e0 Reportei<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ouvrez le projet souhait\u00e9 dans Reportei et recherchez Twilio.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"222\" height=\"348\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03.png\" alt=\"\" class=\"wp-image-77335\" style=\"aspect-ratio:0.6379147770643437;width:181px;height:auto\" srcset=\"https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03.png 222w, https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03-191x300.png 191w\" sizes=\"(max-width: 222px) 100vw, 222px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00e9tablir la connexion, vous avez besoin de l\u2019<strong>Account SID<\/strong> et de l\u2019<strong>Auth Token<\/strong> de votre compte Twilio, tous deux disponibles dans la console Twilio.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 la <a href=\"https:\/\/www.twilio.com\/docs\/usage\/requests-to-twilio\">console Twilio<\/a>.<\/li>\n\n\n\n<li>Dans le menu lat\u00e9ral, ouvrez <strong>Builder tools &gt; API Key &amp; creds &gt; API Keys &amp; auth tokens<\/strong>.<\/li>\n\n\n\n<li>S\u00e9lectionnez l\u2019onglet <strong>Auth tokens<\/strong> puis, dans <strong>Live credentials<\/strong>, copiez l\u2019<strong>Account SID<\/strong> et affichez le <strong>Primary auth token<\/strong>.<\/li>\n\n\n\n<li>Dans Reportei, collez ces deux valeurs dans le formulaire d\u2019int\u00e9gration, puis s\u00e9lectionnez le <strong>compte<\/strong> \u00e0 utiliser dans le rapport.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd17 <a href=\"https:\/\/www.twilio.com\/docs\/usage\/requests-to-twilio\">Consulter la documentation d\u2019authentification de Twilio<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-importante\" class=\"wp-block-heading\"><span id=\"helpie-sp-3\">\u26a0\ufe0f \u00c0 savoir<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019int\u00e9gration Twilio est actuellement en phase <strong>Alpha<\/strong>.<\/li>\n\n\n\n<li>Si votre compte comporte des sous-comptes, utilisez les identifiants du <strong>compte principal<\/strong> et choisissez le compte \u00e0 utiliser dans le rapport. Une cl\u00e9 API ne permet pas d\u2019acc\u00e9der \u00e0 un sous-compte.<\/li>\n\n\n\n<li>Reportei lit uniquement les donn\u00e9es. Twilio conserve les journaux de messages et d\u2019appels pendant 13 mois : les rapports portant sur des p\u00e9riodes plus anciennes affichent le volume et les co\u00fbts, mais pas les d\u00e9tails de remise.<\/li>\n\n\n\n<li>Twilio ne fournit pas les donn\u00e9es d\u2019utilisation et de co\u00fbts pour les <strong>comptes d\u2019essai<\/strong>. Vous pouvez connecter un compte d\u2019essai, mais les indicateurs de volume et de co\u00fbts ne seront aliment\u00e9s qu\u2019apr\u00e8s le passage \u00e0 un compte payant.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Vous pouvez d\u00e9sormais connecter Twilio \u00e0 Reportei et suivre les donn\u00e9es de vos communications directement dans vos rapports et tableaux de bord. La plateforme Twilio permet aux entreprises de cr\u00e9er et de g\u00e9rer diff\u00e9rents types d\u2019interactions avec leurs clients, notamment par SMS, WhatsApp, t\u00e9l\u00e9phone et e-mail. Elle propose \u00e9galement d\u2019autres solutions de communication et de [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[4490],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-84533","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-integrations-fr"],"_links":{"self":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/comments?post=84533"}],"version-history":[{"count":1,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84533\/revisions"}],"predecessor-version":[{"id":84534,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/84533\/revisions\/84534"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/media?parent=84533"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpdesk_category?post=84533"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_tag?post=84533"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_add_tag?post=84533"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_up_tag?post=84533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}