{"id":39064,"date":"2023-10-16T18:04:19","date_gmt":"2023-10-16T21:04:19","guid":{"rendered":"https:\/\/reportei.com\/?post_type=pauple_helpie&p=39064"},"modified":"2026-10-15T12:36:32","modified_gmt":"2026-10-15T15:36:32","slug":"comment-fonctionne-le-support-dans-reportei","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/fr\/central-de-ajuda\/comment-fonctionne-le-support-dans-reportei\/","title":{"rendered":"Comment contacter l\u2019assistance Reportei ?"},"content":{"rendered":"\n

Tous les clients et utilisateurs en p\u00e9riode d\u2019essai peuvent contacter l\u2019assistance depuis le chat int\u00e9gr\u00e9 \u00e0 Reportei. Notre \u00e9quipe est disponible du lundi au vendredi, hors jours f\u00e9ri\u00e9s nationaux br\u00e9siliens, de 8 h 30 \u00e0 17 h 30, au fuseau UTC\/GMT \u221203:00<\/strong>)! <\/strong>=)<\/p>\n\n\n\n

En dehors de ces horaires, vous pouvez laisser un message : notre \u00e9quipe vous r\u00e9pondra \u00e0 la reprise du service. <\/p>\n\n\n\n

Pour contacter l\u2019assistance, cliquez sur la bulle bleue en bas \u00e0 droite de l\u2019\u00e9cran et envoyez votre message : <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Avantages de l\u2019offre Premium<\/strong><\/span><\/h2>\n\n\n\n

<\/p>\n\n\n\n

    \n
  • Assistance prioritaire<\/strong><\/li>\n<\/ul>\n\n\n\n

    Les clients Premium b\u00e9n\u00e9ficient d\u2019une prise en charge prioritaire<\/strong>, ce qui signifie qu\u2019en cas d\u2019affluence pendant les horaires d\u2019ouverture, leurs demandes sont trait\u00e9es en priorit\u00e9. Tous les clients sont n\u00e9anmoins pris en charge.<\/p>\n\n\n\n

      \n
    • Session de prise en main<\/strong><\/li>\n<\/ul>\n\n\n\n

      Les clients Premium b\u00e9n\u00e9ficient d\u2019une session de lancement d\u2019une heure pour d\u00e9couvrir en d\u00e9tail les fonctionnalit\u00e9s, poser leurs questions et apprendre \u00e0 utiliser Reportei au quotidien.<\/p>\n\n\n\n

        \n
      • Gestionnaire de compte<\/strong><\/li>\n<\/ul>\n\n\n\n

        Un membre de notre \u00e9quipe Customer Success suit l\u2019historique du compte, notamment les demandes, suggestions et questions fr\u00e9quentes. Vous pouvez le contacter par e-mail ou via le chat en cas de probl\u00e8me. <\/p>\n\n\n\n

        <\/p>\n\n\n\n

        Si vous avez des questions, contactez notre \u00e9quipe via le chat !<\/em> =)<\/p>\n","protected":false},"excerpt":{"rendered":"

        Tous les clients et utilisateurs en p\u00e9riode d\u2019essai peuvent contacter l\u2019assistance depuis le chat int\u00e9gr\u00e9 \u00e0 Reportei. Notre \u00e9quipe est disponible du lundi au vendredi, hors jours f\u00e9ri\u00e9s nationaux br\u00e9siliens, de 8 h 30 \u00e0 17 h 30, au fuseau UTC\/GMT \u221203:00)! =) En dehors de ces horaires, vous pouvez laisser un message : notre […]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[4043],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-39064","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-commencer"],"_links":{"self":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/39064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/comments?post=39064"}],"version-history":[{"count":2,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/39064\/revisions"}],"predecessor-version":[{"id":84384,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/pauple_helpie\/39064\/revisions\/84384"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/media?parent=39064"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpdesk_category?post=39064"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_tag?post=39064"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_add_tag?post=39064"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/fr\/wp-json\/wp\/v2\/helpie_up_tag?post=39064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}