Reportei tiene pol\u00edticas para gestionar cancelaciones de planes, reembolsos y alternativas al reembolso. Las condiciones siguientes corresponden a contrataciones en Brasil. En suscripciones internacionales se aplican las condiciones del contrato y la normativa correspondiente al mercado; consulta con Soporte las opciones de tu cuenta.<\/p>\n\n\n\n

Cancelaci\u00f3n de planes<\/span><\/h2>\n\n\n\n

Para cancelar un plan en Reportei:<\/p>\n\n\n\n

\n
1. Abre el men\u00fa de la esquina superior derecha, donde aparece tu nombre o correo electr\u00f3nico.
   <\/li>\n\n\n\n
2. Haz clic en \u201cMi plan\u201d.
   <\/li>\n\n\n\n
3. Al final de la p\u00e1gina, selecciona el bot\u00f3n de cancelaci\u00f3n.<\/li>\n<\/ol>\n\n\n\n

   Nos interesa conocer el motivo de la cancelaci\u00f3n para seguir mejorando la herramienta. =)<\/p>\n\n\n\n

   Solicitud de reembolso y requisitos<\/span><\/h2>\n\n\n\n

   \n
   • Derecho de desistimiento:<\/strong> La pol\u00edtica brasile\u00f1a permite solicitar un reembolso completo durante los 7 d\u00edas posteriores a la contrataci\u00f3n, conforme al C\u00f3digo de Defensa del Consumidor de Brasil.
     <\/li>\n\n\n\n
   • Restricciones al reembolso:<\/strong> Si la cancelaci\u00f3n se solicita despu\u00e9s de<\/strong> los 7 d\u00edas, o existe un historial de uso indebido \u2014contrataciones y cancelaciones repetidas\u2014, la solicitud puede denegarse, especialmente si el servicio ya se ha utilizado.
     <\/li>\n\n\n\n
   • Restricciones al reembolso proporcional:<\/strong> Si la suscripci\u00f3n se cancela antes de terminar el per\u00edodo ya pagado, no<\/strong> se contempla un reembolso proporcional en esta pol\u00edtica: los planes tienen un compromiso por el per\u00edodo contratado.<\/li>\n<\/ul>\n\n\n\n

     Para m\u00e1s detalles, consulta nuestros T\u00e9rminos del servicio<\/a>.<\/p>\n\n\n\n

     Plazos de tramitaci\u00f3n del reembolso<\/span><\/h3>\n\n\n\n

     Despu\u00e9s de cancelar la suscripci\u00f3n y solicitar el reembolso, el plazo estimado para que el importe aparezca en la tarjeta es de 5 a 10 d\u00edas h\u00e1biles, seg\u00fan las plataformas que gestionan los pagos \u2014Stripe y Asaas\u2014.<\/p>\n\n\n\n

     Alternativas al reembolso<\/span><\/h3>\n\n\n\n

     Si se cancela una cuenta y existe otra cuenta activa de la misma empresa o persona, es posible optar por:<\/p>\n\n\n\n

     \n
     1. Cancelar inmediatamente la cuenta que ya no se utilizar\u00e1.
        <\/li>\n\n\n\n
     2. Convertir los d\u00edas restantes del per\u00edodo pagado en cr\u00e9dito para la cuenta activa, ampliando la vigencia de su plan o aplicando un descuento en la renovaci\u00f3n, seg\u00fan el caso.<\/li>\n<\/ol>\n\n\n\n

        Cualquier cuesti\u00f3n relacionada con reembolsos debe tratarse con el equipo de Soporte por el chat o por correo electr\u00f3nico a suporte@reportei.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Reportei tiene pol\u00edticas para gestionar cancelaciones de planes, reembolsos y alternativas al reembolso. Las condiciones siguientes corresponden a contrataciones en Brasil. En suscripciones internacionales se aplican las condiciones del contrato y la normativa correspondiente al mercado; consulta con Soporte las opciones de tu cuenta. Cancelaci\u00f3n de planes Para cancelar un plan en Reportei: Nos interesa […]<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[1131,1133],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-84729","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-mi-cuenta","helpdesk_category-planes"],"_links":{"self":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/84729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/comments?post=84729"}],"version-history":[{"count":1,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/84729\/revisions"}],"predecessor-version":[{"id":84730,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/84729\/revisions\/84730"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/media?parent=84729"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpdesk_category?post=84729"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_tag?post=84729"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_add_tag?post=84729"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_up_tag?post=84729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}