{"id":83931,"date":"2026-10-15T11:55:45","date_gmt":"2026-10-15T14:55:45","guid":{"rendered":"https:\/\/reportei.com\/central-de-ajuda\/por-que-debo-mantener-activos-los-permisos-al-conectar-una-cuenta-a-reportei\/"},"modified":"2026-10-15T13:22:11","modified_gmt":"2026-10-15T16:22:11","slug":"por-que-debo-mantener-activos-los-permisos-al-conectar-una-cuenta-a-reportei","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/es\/central-de-ajuda\/por-que-debo-mantener-activos-los-permisos-al-conectar-una-cuenta-a-reportei\/","title":{"rendered":"\u00bfPor qu\u00e9 debo mantener activos los permisos al conectar una cuenta a Reportei?"},"content":{"rendered":"

En Reportei, los datos de las redes sociales y los dem\u00e1s canales se reciben directamente a trav\u00e9s de la API de cada plataforma. Puedes conocer mejor este proceso haciendo clic aqu\u00ed<\/a>. Por eso, dependemos de los permisos de acceso y de los tokens de validaci\u00f3n<\/a> para recibir los datos sin interrupciones y seguir generando los informes correctamente. Consulta aqu\u00ed c\u00f3mo mantener activos los permisos.<\/a><\/p>\n

Por eso, es fundamental conceder los permisos al conectar una cuenta a Reportei<\/strong>. Si modificas alg\u00fan permiso durante la integraci\u00f3n, puedes afectar a la recopilaci\u00f3n de datos e incluso a otras cuentas que ya estaban conectadas.<\/p>\n

Por ejemplo, al conectar las cuentas de un cliente en Facebook e Instagram, si desmarcas las dem\u00e1s p\u00e1ginas y cuentas de Instagram que gestionas, Facebook entender\u00e1 que ya no autorizas a Reportei a recibir sus datos. Aunque esas cuentas ya estuvieran conectadas, sus tokens pasar\u00e1n a ser inv\u00e1lidos.<\/p>\n

Si tienes problemas porque tus p\u00e1ginas de Facebook no aparecen, consulta aqu\u00ed<\/a> los pasos para resolverlo. Si no aparece tu cuenta de Instagram, consulta las posibles causas en este otro art\u00edculo<\/a>.<\/p>\n

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Si tienes alguna duda, ponte en contacto con nuestro equipo de Soporte.<\/em> =)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

En Reportei, los datos de las redes sociales y los dem\u00e1s canales se reciben directamente a trav\u00e9s de la API de cada plataforma. Puedes conocer mejor este proceso haciendo clic aqu\u00ed. Por eso, dependemos de los permisos de acceso y de los tokens de validaci\u00f3n para recibir los datos sin interrupciones y seguir generando los […]<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[1134,4489,1135],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-83931","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-informes","helpdesk_category-integraciones-es","helpdesk_category-problemas-comunes"],"_links":{"self":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/83931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/comments?post=83931"}],"version-history":[{"count":3,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/83931\/revisions"}],"predecessor-version":[{"id":84891,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/83931\/revisions\/84891"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/media?parent=83931"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpdesk_category?post=83931"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_tag?post=83931"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_add_tag?post=83931"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_up_tag?post=83931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}