<div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'></i> Password Protected</div><div class='item-content'><br /><label for='password_check'>Enter Password : </label><p><input type='password' id='password_check' name='password_check' class='password' value='' required></p></div><div class='actions'><div class='ui black deny button'>Nope</div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'></i></div></div><div class='clear'></div></div></div>{"id":81275,"date":"2026-09-22T11:04:30","date_gmt":"2026-09-22T14:04:30","guid":{"rendered":"https:\/\/reportei.com\/?post_type=pauple_helpie&#038;p=81275"},"modified":"2026-10-15T13:09:16","modified_gmt":"2026-10-15T16:09:16","slug":"como-integrar-twilio-en-reportei","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/es\/central-de-ajuda\/como-integrar-twilio-en-reportei\/","title":{"rendered":"C\u00f3mo Integrar Twilio en Reportei"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ahora es posible  <strong>integrar Twilio en Reportei<\/strong>  y as\u00ed acompa\u00f1ar los datos de sus comunicaciones directamente en sus reportes y tableros<\/p>\n<p class=\"wp-block-paragraph\">El  <strong>Twilio<\/strong>  es una plataforma de comunicaci\u00f3n utilizada por empresas para construir y gestionar diferentes tipos de interacci\u00f3n con sus clientes; entre los principales canales soportados est\u00e1n SMS, WhatsApp, llamadas y correo electr\u00f3nico, adem\u00e1s de otras soluciones orientadas a comunicaci\u00f3n y relaci\u00f3n<\/p>\n<p class=\"wp-block-paragraph\">Por eso es una herramienta muy utilizada como infraestructura para productos y operaciones que env\u00edan grandes vol\u00famenes de mensajes o necesitan acompa\u00f1ar las comunicaciones realizadas con sus usuarios<\/p>\n<p class=\"wp-block-paragraph\">  La integraci\u00f3n est\u00e1 disponible para usuarios a partir del  <strong>Plan Premium<\/strong>  en Reportei<\/p>\n<p class=\"wp-block-paragraph\">\n<h2 class=\"wp-block-heading\" id=\"h-o-que-e-possivel-acompanhar\"><span id=\"helpie-sp-1\"><span id=\"helpie-sp-1\">Qu\u00e9 es posible acompa\u00f1ar<\/span><\/span><\/h2>\n<p class=\"wp-block-paragraph\">\n<p class=\"wp-block-paragraph\">Al integrar Twilio puedes llevar a Reportei m\u00e9tricas y visualizaciones como<\/p>\n<ul class=\"wp-block-list\">\n<li>Total de mensajes<\/li>\n<li>Mensajes enviados<\/li>\n<li>Mensajes recibidos<\/li>\n<li>Gasto total<\/li>\n<li>Mensajes entregados<\/li>\n<li>Mensajes no entregados<\/li>\n<li>Tasa de entrega<\/li>\n<li>Tasa de fallo<\/li>\n<li>Total de llamadas<\/li>\n<li>Tasa de atenci\u00f3n<\/li>\n<li>Minutos de llamada<\/li>\n<li>Duraci\u00f3n promedio de la llamada<\/li>\n<li>Gr\u00e1fico Mensajes a lo largo del tiempo<\/li>\n<li>Gr\u00e1fico Mensajes por canal<\/li>\n<li>Gr\u00e1fico Gasto a lo largo del tiempo<\/li>\n<li>Tabla Mensajes enviados por estado<\/li>\n<li>Tabla Llamadas por estado<\/li>\n<li>Tabla Gasto por producto<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">De esta forma es mucho m\u00e1s f\u00e1cil acompa\u00f1ar el volumen y el costo de tus comunicaciones junto a los dem\u00e1s canales de marketing<\/p>\n<p class=\"wp-block-paragraph\">\n<h2 class=\"wp-block-heading\" id=\"h-como-conectar-o-twilio-ao-reportei\"><span id=\"helpie-sp-2\"><span id=\"helpie-sp-2\">C\u00f3mo conectar Twilio a Reportei<\/span><\/span><\/h2>\n<p class=\"wp-block-paragraph\">\n<p class=\"wp-block-paragraph\">Accede al proyecto deseado en Reportei y localiza Twilio<\/p>\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" alt=\"\" class=\"wp-image-77335\" decoding=\"async\" fetchpriority=\"high\" height=\"348\" sizes=\"(max-width: 222px) 100vw, 222px\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03.png\" srcset=\"https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03.png 222w, https:\/\/reportei.com\/wp-content\/uploads\/2026\/08\/Captura-de-Tela-2026-08-27-as-11.52.03-191x300.png 191w\" style=\"aspect-ratio:0.6379147770643437;width:181px;height:auto\" width=\"222\"\/><\/figure>\n<p class=\"wp-block-paragraph\">\n<p class=\"wp-block-paragraph\">Para conectar Twilio a Reportei necesitas el  <strong>Account SID<\/strong>  y del  <strong>Auth Token<\/strong>  de tu cuenta Twilio, ambos disponibles en el Console de Twilio<\/p>\n<ol class=\"wp-block-list\">\n<li>Entra en el  <a href=\"https:\/\/www.twilio.com\/docs\/usage\/requests-to-twilio\">Twilio Console<\/a>.<\/li>\n<li>En el men\u00fa lateral abre  <strong>Builder tools API Key creds API Keys auth tokens<\/strong>.<\/li>\n<li>Selecciona la pesta\u00f1a  <strong>Auth tokens<\/strong>  y en  <strong>Live credentials<\/strong>  copia el  <strong>Account SID<\/strong>  y revela el  <strong>Primary auth token<\/strong>.<\/li>\n<li>En Reportei pega ambos valores en el campo de integraci\u00f3n y elige la  <strong>cuenta<\/strong>  que deseas usar en el informe<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">\ud83d\udd17 <a href=\"https:\/\/www.twilio.com\/docs\/usage\/requests-to-twilio\">Vea la documentaci\u00f3n de autenticaci\u00f3n de Twilio<\/a><\/p>\n<p class=\"wp-block-paragraph\">\n<h2 class=\"wp-block-heading\" id=\"h-importante\"><span id=\"helpie-sp-3\"><span id=\"helpie-sp-3\">  Importante<\/span><\/span><\/h2>\n<p class=\"wp-block-paragraph\">\n<ul class=\"wp-block-list\">\n<li>Actualmente la integraci\u00f3n con Twilio est\u00e1 en fase  <strong>Alpha<\/strong>.<\/li>\n<li>Si tu cuenta tiene subcuentas, conecta con las credenciales de la  <strong>cuenta principal<\/strong>  y elige cu\u00e1l cuenta ser\u00e1 usada en el informe; una subcuenta no es accesible con una API Key<\/li>\n<li>Reportei solo lee los datos. Como Twilio mantiene los registros de mensajes y llamadas por 13 meses, informes de per\u00edodos m\u00e1s antiguos muestran volumen y costo pero no traen los detalles de entrega<\/li>\n<li>Twilio no libera datos de uso y costo en  <strong>cuentas Trial<\/strong>  Es decir, es posible conectar una cuenta Trial normalmente, pero las m\u00e9tricas de volumen y costo solo comienzan a mostrar datos despu\u00e9s de la actualizaci\u00f3n de la cuenta<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ahora es posible integrar Twilio en Reportei y as\u00ed acompa\u00f1ar los datos de sus comunicaciones directamente en sus reportes y tableros El Twilio es una plataforma de comunicaci\u00f3n utilizada por empresas para construir y gestionar diferentes tipos de interacci\u00f3n con sus clientes; entre los principales canales soportados est\u00e1n SMS, WhatsApp, llamadas y correo electr\u00f3nico, adem\u00e1s [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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