Actualmente, Reportei tiene dos formas de conectar una cuenta de Instagram<\/p>\n

\n
1. Conexi\u00f3n v\u00eda Instagram<\/strong><\/li>\n
2. Conexi\u00f3n v\u00eda Facebook<\/strong><\/li>\n<\/ol>\n

   Algunas m\u00e9tricas de Instagram s\u00f3lo est\u00e1n disponibles a trav\u00e9s de la propia API cuando la cuenta est\u00e1 conectada v\u00eda Facebook<\/strong> Por eso si tu cuenta fue conectada directamente por Instagram, algunas m\u00e9tricas pueden aparecer como no disponibles en Reportei<\/p>\n

   Esto puede ocurrir en las siguientes m\u00e9tricas y gr\u00e1ficos<\/p>\n

   \n
   • Total de reposts en publicaciones<\/strong>;<\/li>\n
   • Total de reposts en reels<\/strong>;<\/li>\n
   • Reposts a lo largo del tiempo<\/strong><\/li>\n
   • Guardados a lo largo del tiempo<\/strong>;<\/li>\n
   • Comparticiones a lo largo del tiempo<\/strong>;<\/li>\n<\/ul>\n

     En esos casos, Reportei puede mostrar un guion en las tablas o un mensaje informando que no fue posible mostrar los datos de la m\u00e9trica<\/p>\n

     C\u00f3mo resolver<\/strong><\/span><\/span><\/h2>\n<\/p>\n

     Para acceder a estas m\u00e9tricas es necesario reconectar la cuenta de Instagram utilizando la opci\u00f3n Iniciar sesi\u00f3n con Facebook<\/strong>.<\/p>\n

     Para ello<\/p>\n

     \n
     1. Accede al \u00e1rea de Gestionar Integraciones<\/strong> de tu proyecto<\/li>\n
     2. Ubica la integraci\u00f3n de Instagram<\/li>\n
     3. Elimina o desconecta la integraci\u00f3n actual haciendo clic en el icono de papelera<\/li>\n
     4. Conecta nuevamente la cuenta utilizando la opci\u00f3n Iniciar sesi\u00f3n con Facebook<\/strong>;<\/li>\n
     5. Despu\u00e9s de la conexi\u00f3n, regresa al informe o panel de control y actualiza los datos<\/li>\n<\/ol>\n

        Importante<\/strong><\/span><\/span><\/h2>\n<\/p>\n

        Incluso conectando v\u00eda Facebook, es necesario que la cuenta de Instagram est\u00e9 correctamente vinculada a una P\u00e1gina de Facebook y tenga los permisos necesarios para que los datos sean retornados<\/p>\n

        Si la m\u00e9trica sigue no disponible despu\u00e9s de la reconexi\u00f3n verifica si la cuenta de Instagram est\u00e1 configurada como cuenta profesional y vinculada a una P\u00e1gina de Facebook. Si el problema persiste contacta con nuestro soporte<\/p>\n","protected":false},"excerpt":{"rendered":"

        Actualmente, Reportei tiene dos formas de conectar una cuenta de Instagram Conexi\u00f3n v\u00eda Instagram Conexi\u00f3n v\u00eda Facebook Algunas m\u00e9tricas de Instagram s\u00f3lo est\u00e1n disponibles a trav\u00e9s de la propia API cuando la cuenta est\u00e1 conectada v\u00eda Facebook Por eso si tu cuenta fue conectada directamente por Instagram, algunas m\u00e9tricas pueden aparecer como no disponibles en […]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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