<div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'></i> Password Protected</div><div class='item-content'><br /><label for='password_check'>Enter Password : </label><p><input type='password' id='password_check' name='password_check' class='password' value='' required></p></div><div class='actions'><div class='ui black deny button'>Nope</div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'></i></div></div><div class='clear'></div></div></div>{"id":39057,"date":"2023-10-16T17:59:43","date_gmt":"2023-10-16T20:59:43","guid":{"rendered":"https:\/\/reportei.com\/?post_type=pauple_helpie&#038;p=39057"},"modified":"2023-10-16T17:59:46","modified_gmt":"2023-10-16T20:59:46","slug":"como-funciona-el-soporte-en-reportei","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/es\/central-de-ajuda\/como-funciona-el-soporte-en-reportei\/","title":{"rendered":"\u00bfC\u00f3mo funciona el soporte en Reportei?"},"content":{"rendered":"\n<p>Cada cliente o persona que est\u00e9 probando Reportei podr\u00e1 acceder al soporte a trav\u00e9s del chat dentro de la herramienta misma. Nuestro horario de atenci\u00f3n es de lunes a viernes (excepto feriados de Brasil) de 9:00 a. m. a 5:30 p. m. (UTC -3, Huso horario de Brasilia) =)<\/p>\n\n\n\n<p>Incluso fuera de estos horarios, es posible dejar su mensaje, y nuestro equipo responder\u00e1 tan pronto como comiencen sus sesiones de soporte.<\/p>\n\n\n\n<p>Para acceder al soporte, simplemente env\u00ede un mensaje haciendo clic en la burbuja de chat azul que aparece en la esquina inferior derecha de la pantalla:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-1024x543.png\" alt=\"\" class=\"wp-image-39058\" srcset=\"https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-1024x543.png 1024w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-300x159.png 300w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-768x407.png 768w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-1536x814.png 1536w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-2048x1085.png 2048w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-750x397.png 750w, https:\/\/reportei.com\/wp-content\/uploads\/2023\/10\/Captura-de-Tela-2023-10-16-as-17.21.58-2-400x212.png 400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ventajas-del-plan-premium\"><span id=\"helpie-sp-1\"><strong>Ventajas del Plan Premium<\/strong> <\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Soporte prioritario: <\/strong><\/li>\n<\/ul>\n\n\n\n<p>Los clientes del plan Premium tienen soporte prioritario, lo que significa que durante el horario laboral, si tenemos un alto volumen de consultas al mismo tiempo, siempre se dar\u00e1 prioridad a los clientes del plan Premium. \u00a1Pero todos los clientes ser\u00e1n atendidos!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reuni\u00f3n de onboaring: <\/strong><\/li>\n<\/ul>\n\n\n\n<p>Los clientes Premium tienen derecho a una llamada de onboarding de 1 hora para conocer en detalle todas las funciones de la herramienta, hacer preguntas y entender c\u00f3mo aprovechar al m\u00e1ximo Reportei en su rutina diaria.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gerente de cuenta: <\/strong><\/li>\n<\/ul>\n\n\n\n<p>Un miembro de nuestro equipo de \u00c9xito del Cliente supervisar\u00e1 el historial de la cuenta (solicitudes, sugerencias y preguntas frecuentes, por ejemplo) y podr\u00e1 ser contactado por correo electr\u00f3nico o chat en caso de cualquier problema.<\/p>\n\n\n\n<p><em>Si tiene alguna pregunta, \u00a1por favor, p\u00f3ngase en contacto con nuestro equipo a trav\u00e9s del chat!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cada cliente o persona que est\u00e9 probando Reportei podr\u00e1 acceder al soporte a trav\u00e9s del chat dentro de la herramienta misma. Nuestro horario de atenci\u00f3n es de lunes a viernes (excepto feriados de Brasil) de 9:00 a. m. a 5:30 p. m. (UTC -3, Huso horario de Brasilia) =) Incluso fuera de estos horarios, es [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[1119],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-39057","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-comenzar"],"_links":{"self":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/39057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/comments?post=39057"}],"version-history":[{"count":1,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/39057\/revisions"}],"predecessor-version":[{"id":39063,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/pauple_helpie\/39057\/revisions\/39063"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/media?parent=39057"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpdesk_category?post=39057"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_tag?post=39057"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_add_tag?post=39057"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/es\/wp-json\/wp\/v2\/helpie_up_tag?post=39057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}