{"id":65329,"date":"2026-02-10T11:00:00","date_gmt":"2026-02-10T14:00:00","guid":{"rendered":"https:\/\/reportei.com\/?p=65329"},"modified":"2026-02-08T11:27:50","modified_gmt":"2026-02-08T14:27:50","slug":"metrics-and-kpis","status":"publish","type":"post","link":"https:\/\/reportei.com\/en\/metrics-and-kpis\/","title":{"rendered":"Metrics and KPIs: how to define them in a digital marketing strategy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Just as in other areas of a company, the <\/span><b>metrics<\/b><span style=\"font-weight: 400;\"> and <\/span><b>KPIs <\/b><span style=\"font-weight: 400;\">are also extremely important data for the development of digital marketing strategies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since everything is measurable online, <\/span><i><span style=\"font-weight: 400;\">Key Performance Indicators<\/span><\/i><span style=\"font-weight: 400;\"> (KPIs) or<\/span><b> Key Performance Indicators<\/b><span style=\"font-weight: 400;\"> are an essential starting point for defining more effective actions, just like metrics. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What, then, differentiates one criterion from the other? And how can each of them assist in achieving my business&#8217;s objectives?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we have gathered everything you need to know about metrics and KPIs, as well as some practical examples within marketing for your project. Let&#8217;s take a look.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Metrics and KPIs: what is the difference? <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before we discuss the definition of KPIs and metrics to monitor in your digital marketing strategy, we need to differentiate these two terms. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The confusion is normal, but it&#8217;s important to know that they <\/span><b>are not the same thing.<\/b><span style=\"font-weight: 400;\"> Metrics are the <\/span><b>raw performance data of your project,<\/b><span style=\"font-weight: 400;\"> showing everything that happened across your different channels over a certain period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When some of these metrics become important for your business development and achieving set objectives, they can become Key Performance Indicators. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, KPIs are more related to <\/span><b>specific company results <\/b><span style=\"font-weight: 400;\">and are essential for the decision-making process. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They help redefine new paths and goals that lead to achieving the primary objective. Below, we provide some examples of indicators focused on digital marketing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How to choose the right KPIs for my business<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you have an online business, such as an ecommerce, or use the Inbound Marketing strategy to attract new clients, defining the right indicators makes all the difference for your success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First of all, <\/span><b>KPIs must be tied to your objectives, <\/b><span style=\"font-weight: 400;\">and of course, this will depend on which growth stage your company is. Are you just starting and need to attract potential consumers, or are you already established in the market and need to retain them?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For those who have just started an Inbound strategy, for example, it is important to pay attention to <\/span><b>metrics related to attraction,<\/b><span style=\"font-weight: 400;\"> such as<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Number of Email Subscribers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Visitor to Lead Conversion Rate<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cost per Lead (CPL).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As the strategy develops and the focus shifts to the bottom of the funnel with <\/span><b>increasing sales,<\/b><span style=\"font-weight: 400;\"> it is possible to focus on KPIs such as<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Number of Sales Qualified Leads (SQLs)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cost per Lead at each funnel stage<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Acquisition Cost (CAC)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Growth Rate.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Meanwhile, in an ecommerce, you can guide yourself by important indicators for selling your products, such as<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Number of Sales<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conversion Rate<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Average Ticket.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In all these examples, we can see the importance of having this <\/span><b>focused view on your objective.<\/b><span style=\"font-weight: 400;\"> It is what helps define more effective marketing strategies that indeed yield results. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, let&#8217;s go to a quick practical example: if you have an online store, monitor the Average Ticket and wish to increase it, you can structure promotions with discounts or free shipping starting from a certain amount, encouraging customers to pay more for greater benefits.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">And which metrics should I monitor in the digital marketing strategy?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It is worth emphasizing here that the importance of KPIs for business development does not rule out the role of general metrics in a digital marketing project.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Closely monitoring this data is essential to <\/span><b>rethink your actions <\/b><span style=\"font-weight: 400;\">and <\/span><b>get <\/b><b><i>insights <\/i><\/b> <span style=\"font-weight: 400;\">for more effective campaigns. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reflecting again on the ecommerce example, even if the objective is to increase the Average Ticket and your strategies are directed towards this, it is necessary to measure everything that generates the expected result.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, if you take your promotional campaign to social networks, ads, and emails, you should closely analyze the <\/span><b>performance of each defined action <\/b><span style=\"font-weight: 400;\"> and the potential use of these channels to achieve your goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But be careful not to focus only on <\/span><a href=\"https:\/\/reportei.com\/en\/what-are-vanity-metrics\/\"><span style=\"font-weight: 400;\">vanity metrics.<\/span><\/a><span style=\"font-weight: 400;\"> Likes, shares, and comments are good engagement data, but alone, they do not show all the results of your actions for the audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here at <\/span><a href=\"https:\/\/reportei.com\/en\/\"><span style=\"font-weight: 400;\">Reportei,<\/span><\/a><span style=\"font-weight: 400;\"> we understand the importance of these specific analyses for the development of both projects and business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#8217;s why our main goal is always to help marketing professionals <\/span><b>collect this data in a simpler way,<\/b><span style=\"font-weight: 400;\"> so that they have more availability to focus on the overall project performance and the most important indicators.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In seconds, you have all the <\/span><a href=\"https:\/\/reportei.com\/en\/what-metrics-will-i-find-in-reporteis-reports\/\"><span style=\"font-weight: 400;\">metrics from the main social media platforms<\/span><\/a><span style=\"font-weight: 400;\"> at your fingertips and can analyze and <\/span><b>customize the report <\/b><span style=\"font-weight: 400;\"> with the most relevant information for your team and decision-makers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Are you curious about how to monitor metrics and KPIs with Reportei? Then <\/span><a href=\"https:\/\/app.reportei.com\/login\"><span style=\"font-weight: 400;\">sign up and test for free for three days <\/span><\/a> <span style=\"font-weight: 400;\">to explore all of our features.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just as in other areas of a company, the metrics and KPIs are also extremely important data for the development of digital marketing strategies. Since everything is measurable online, Key Performance Indicators (KPIs) or Key Performance Indicators are an essential starting point for defining more effective actions, just like metrics. What, then, differentiates one criterion [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":65337,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[950,4031,3947,4175],"tags":[3720,972,3785],"class_list":["post-65329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-marketing","category-data-analysis","category-digital-marketing-2","category-metrics","tag-analytics-en","tag-digital-marketing","tag-social-media-en"],"_links":{"self":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/posts\/65329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/comments?post=65329"}],"version-history":[{"count":2,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/posts\/65329\/revisions"}],"predecessor-version":[{"id":65344,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/posts\/65329\/revisions\/65344"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/media\/65337"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/media?parent=65329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/categories?post=65329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/tags?post=65329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}