<div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'></i> Password Protected</div><div class='item-content'><br /><label for='password_check'>Enter Password : </label><p><input type='password' id='password_check' name='password_check' class='password' value='' required></p></div><div class='actions'><div class='ui black deny button'>Nope</div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'></i></div></div><div class='clear'></div></div></div>{"id":17461,"date":"2020-01-28T11:18:41","date_gmt":"2020-01-28T14:18:41","guid":{"rendered":"https:\/\/servidor.reportei.com\/central-de-ajuda\/checking-read-receipts\/"},"modified":"2026-10-15T12:54:38","modified_gmt":"2026-10-15T15:54:38","slug":"checking-read-receipts","status":"publish","type":"pauple_helpie","link":"https:\/\/reportei.com\/en\/central-de-ajuda\/checking-read-receipts\/","title":{"rendered":"How can I tell whether a client has viewed a report?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Check the viewing status shown alongside the shared report\u2019s details. This helps you follow up with your client.<\/p>\n\n\n<p class=\"wp-block-paragraph\">The status updates automatically and shows how many times the report has been viewed. The example below shows a report that the client has not viewed yet:<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"520\" height=\"486\" alt=\"\" class=\"wp-image-47968\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-visualizado.png\" srcset=\"https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-visualizado.png 520w, https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-visualizado-300x280.png 300w, https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-visualizado-400x374.png 400w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">This is how the status appears after the client views the report:<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"526\" height=\"486\" alt=\"\" class=\"wp-image-47963\" src=\"https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-nao-visualizado.png\" srcset=\"https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-nao-visualizado.png 526w, https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-nao-visualizado-300x277.png 300w, https:\/\/reportei.com\/wp-content\/uploads\/2024\/10\/relatorio-nao-visualizado-400x370.png 400w\" sizes=\"(max-width: 526px) 100vw, 526px\" \/><\/figure>\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> views from you or members of your team opening the shared link do not count as client views.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>If you have any questions, contact our support team.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check the viewing status shown alongside the shared report\u2019s details. This helps you follow up with your client. The status updates automatically and shows how many times the report has been viewed. The example below shows a report that the client has not viewed yet: This is how the status appears after the client views [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"helpdesk_category":[1129],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-17461","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-reports"],"_links":{"self":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pauple_helpie\/17461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/comments?post=17461"}],"version-history":[{"count":1,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pauple_helpie\/17461\/revisions"}],"predecessor-version":[{"id":84621,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pauple_helpie\/17461\/revisions\/84621"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/media?parent=17461"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/helpdesk_category?post=17461"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/helpie_tag?post=17461"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/helpie_add_tag?post=17461"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/helpie_up_tag?post=17461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}