{"id":16142,"date":"2019-02-27T16:05:12","date_gmt":"2019-02-27T19:05:12","guid":{"rendered":"https:\/\/servidor.reportei.com\/?page_id=16142"},"modified":"2026-10-16T10:44:19","modified_gmt":"2026-10-16T13:44:19","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/reportei.com\/en\/knowledge-base\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16142\" class=\"elementor elementor-16142 elementor-16084\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2633fc2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2633fc2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64e9954\" data-id=\"64e9954\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc9a677 elementor-widget elementor-widget-heading\" data-id=\"fc9a677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help Center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d7afaea e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"d7afaea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3b998 elementor-widget elementor-widget-shortcode\" data-id=\"2b3b998\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"menu-help-center\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><form role='custom_search' id='helpie-search-form' name='helpie-search-form' method='get' class='search-form' action='https:\/\/reportei.com\/repositorio-de-informacoes-busca\/'><span class='main-search pauple-helpie-search-box '><input id=\"autocomplete\"  type=\"text\" name=\"custom_search\" placeholder=\"Search\u2026\"><button class='input-group-addon' type='submit' form='helpie-search-form' value='Submit'><span class=''><i class='fa fa-search fa-fw'><\/i><\/span><\/button><div class='helpie-autocomplete-suggestions-container'><\/div><\/span><\/form>\n\n<div id='helpie-categories-section-boxed' class='content-section helpie-categories-section-boxed'><div class='category-main-content-boxed helpie-category-listing'><div class='category-list ui four column grid items stackable'><div class='column'><a class='helpie-element  term-id-1120 ' href = \"https:\/\/reportei.com\/en\/kb\/getting-started\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome-removebg-preview.png'\/><\/div><div class='title header'>Getting Started<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-1126 ' href = \"https:\/\/reportei.com\/en\/kb\/my-account\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome__1_-removebg-preview.png'\/><\/div><div class='title header'>My Account<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-1127 ' href = \"https:\/\/reportei.com\/en\/kb\/payment-and-billing\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome__2_-removebg-preview.png'\/><\/div><div class='title header'>Payment and Billing<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-1128 ' href = \"https:\/\/reportei.com\/en\/kb\/plans\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome__5_-removebg-preview.png'\/><\/div><div class='title header'>Plans<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-4136 ' href = \"https:\/\/reportei.com\/en\/kb\/reportei-flux-en\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2025\/09\/flux-help-1-150x150.png'\/><\/div><div class='title header'>Reportei Flux<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-4485 ' href = \"https:\/\/reportei.com\/en\/kb\/reportei-sync-en\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2026\/10\/reportei-sync-helpdesk-icon-original-pt-20261016-150x150.png'\/><\/div><div class='title header'>Reportei Sync<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-1129 ' href = \"https:\/\/reportei.com\/en\/kb\/reports\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome__7_-removebg-preview.png'\/><\/div><div class='title header'>Reports<\/div><\/a><\/div><div class='column'><a class='helpie-element  term-id-1130 ' href = \"https:\/\/reportei.com\/en\/kb\/troubleshooting-guide\/\"><div class='sicon'><img src='https:\/\/reportei.com\/wp-content\/uploads\/2023\/07\/Design_sem_nome__3_-removebg-preview.png'\/><\/div><div class='title header'>Troubleshooting<\/div><\/a><\/div><\/div><\/div><\/div><div class='clear'><\/div><div class='ui dimmer modals page' style='display: none;'><div id='helpie-password-modal' class='pauple_helpie ui modal small' style='display: none;'><div class='ui header'><i class='circular lock icon'><\/i> Password Protected<\/div><div class='item-content'><br \/><label for='password_check'>Enter Password : <\/label><p><input type='password' id='password_check' name='password_check' class='password' value='' required><\/p><\/div><div class='actions'><div class='ui black deny button'>Nope<\/div><div class='ui positive right labeled icon button'>Yep, that's right!<i class='checkmark icon'><\/i><\/div><\/div><div class='clear'><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-dde8253 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dde8253\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-558395b\" data-id=\"558395b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-246d6d5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"246d6d5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6dbe063\" data-id=\"6dbe063\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4451f41 elementor-widget elementor-widget-text-editor\" data-id=\"4451f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Still have questions?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7130d4b\" data-id=\"7130d4b\" data-element_type=\"column\" data-e-type=\"column\" id=\"intercom-chat\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ec568f elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"4ec568f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"intercom-chat\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:suporte@reportei.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\"><path d=\"M2.49976 3.66602C2.49976 2.56145 3.39519 1.66602 4.49976 1.66602H15.4998C16.6043 1.66602 17.4998 2.56145 17.4998 3.66602V16.4808V18.3327L13.6907 16.8091C13.4545 16.7146 13.2024 16.666 12.9479 16.666H4.49975C3.39518 16.666 2.49976 15.7706 2.49976 14.666V3.66602Z\" stroke=\"#455A64\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M5 11.666C8 13.8882 12 13.8882 15 11.666\" stroke=\"#455A64\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-39fa2ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39fa2ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db09da9\" data-id=\"db09da9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09b3409 elementor-widget elementor-widget-html\" data-id=\"09b3409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>document.addEventListener(\"DOMContentLoaded\",function(){var b=document.getElementById(\"intercom-chat\");if(!b)return;b.addEventListener(\"click\",function(e){if(typeof window.Intercom===\"function\"){e.preventDefault();window.Intercom(\"showNewMessage\",\"Hi, I am in the Reportei Help Center and would like some assistance.\");}});});<\/script><style>form#helpie-search-form{display:block}.elementor-widget-shortcode{width:100%}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Still have questions? Contact support<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16142","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pages\/16142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/comments?post=16142"}],"version-history":[{"count":5,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pages\/16142\/revisions"}],"predecessor-version":[{"id":85495,"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/pages\/16142\/revisions\/85495"}],"wp:attachment":[{"href":"https:\/\/reportei.com\/en\/wp-json\/wp\/v2\/media?parent=16142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}